Privacy Policy

Privacy Policy

In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and Organic Law 3/2018, of 5 December, on Personal Data Protection and guarantee of digital rights, as well as its development regulations, we provide you with extended information in this Privacy Policy.

Before starting…

Some names we will use in this Privacy Policy and Cookies:

When we talk about our Platform, we generally refer to any of the channels or digital media or in person that you have used to interact with us. 

Who is responsible for processing your data:

Identity: CANONICAL GREEN S.L. (hereinafter Green Navigation)

Postal Address: C/ Sil 20, with postal code 28224 of Pozuelo de Alarcón, Madrid, Spain.

Email address:

For what purpose do we process your personal data:

At Green Navigation, we process the information provided by interested persons in order to provide the online food sale service and its home delivery, as well as for sending commercial communications.

Depending on the products, services, or functionalities that you want to enjoy at each moment, we will need to process some data or others, which in general will be, depending on the case, the following:

  • Your identification data (for example, your name, surname, email, image, language, and country from which you interact with us, contact data, etc.)
  • Connection, geolocation, and navigation data (for example, location data, device identification number, or advertising ID)

Remember that, when we ask you to fill in your personal data to give you access to some functionality or service of the Platform, we will mark some fields as mandatory, since they are data that we need to be able to provide the service or give you access to the functionality in question. Please note that if you decide not to provide us with these data, you may not be able to complete your registration as a user or you may not be able to enjoy these services or functionalities. In other cases, we may obtain information passively by using tracking tools, such as browser cookies or other similar technologies on our Platform or in the communications we send you.

Depending on how you interact with our Platform, we will process your personal data for the following purposes:

1. RegistrationTo register as a user on our Platform, we need to process your data to identify you as a user of it and give you access to its different functionalities, products, and services that are at your disposal as a registered user. You can cancel your account as a registered user by contacting us through Customer Service. We inform you that the data we collect about your activity, obtained through the different channels of the Platform will remain linked to your account so that you can access all the information at once.
2. Customer SupportAttend and manage your requests made through the Customer Service channels available on our Platform, including the management of your requests, the management of your complaints or claims regarding one of our products or services, and the management of requests for information about the products and services offered through the Platform.
3. MarketingCarry out promotional actions (for example, for market research, statistics, trend analyses, or satisfaction surveys, among others). Show you advertising on the internet that you may see on third-party platforms, based on your browsing habits, likes, and preferences or demographic profiles.
4. Analysis of usability and qualityAnalyzing the usability of the Platform and the degree of satisfaction of the user in order to improve our services and manage the operation of the Platform.
5. Cookies and similar technologiesWe use cookies and similar technologies to collect information about your browsing habits over time and across different websites or other platforms. These technologies help us understand and improve your user experience on our Platform, see which areas and features are popular, and count visits.
6. Third PartiesIn some cases, access to certain functionalities of the Platform may involve the use of applications, services, functionalities, or resources provided by third parties (such as social networks). These third parties may collect information about your use of the Platform and other websites and services over time.
7. Data RetentionWe will retain your data for the duration of the contractual relationship and thereafter, for any period required by law, for the establishment, exercise, or defense of legal claims.
8. Your RightYou have the right to request access to, rectification or erasure of your data, or restriction or objection to processing, as well as the right to data portability, as explained in the detail in the dedicated section of this Privacy Policy.

How Long Will We Retain Your Data

The personal data provided will be retained for the necessary time to provide the service, and for the legally established durations.

To Whom Will Your Data Be Communicated

To fulfill the purposes indicated in this Privacy and Cookies Policy, it is necessary that we provide access to your personal data to entities within Green Navigation and third parties that support us in the services we offer, namely:

  • Financial entities,
  • Fraud detection and prevention entities,
  • Technology and analytics service providers,
  • Logistics & transport
  • Marketing and advertising service providers and collaborators,
  • Customer service-related service providers.

Your data will not be communicated to other third parties except to comply with legal obligations.

International Data Transfers

Green Navigation will resort to service providers who, in some cases, may be located outside the European Economic Area, even in a country with a level of protection that is not comparable to that of the European Economic Area. However, all international data transfers carried out by Green Navigation are legitimate and are covered by some of the protection mechanisms provided in the applicable regulations.

If you do not want your information to be transferred, processed, or maintained outside the country or jurisdiction where you reside, you should stop accessing or using the Services immediately. For more details about these transfers and the security measures we use to facilitate such transfers, contact us at

More Information About the Processing of Your Data

When we need to obtain information from you, we will always ask you to provide it voluntarily by giving your consent expressly through the enabled means for it.

The processing of the data collected through the data collection forms on the website or other channels will be incorporated into the Treatment Activities Registry for which Green Navigation is responsible. Green Navigation treats the data confidentially and adopts the technical and organizational measures appropriate to guarantee the level of security adequate to the treatment, in compliance with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, and other applicable regulations on Data Protection. However, Green Navigation cannot guarantee the absolute invulnerability of the systems, therefore, it assumes no responsibility for the damages and losses derived from alterations that third parties may cause in the computer systems, electronic documents or user files. If you choose to leave our website through links to websites not belonging to our entity, Green Navigation will not be responsible for the privacy policies of such websites nor the cookies that they may store on the user’s computer.

Changes in the Privacy and Cookies Policy

We may modify the information contained in this Privacy and Cookies Policy when we deem it appropriate. If we do so, we will notify you by various means through the Platform (for example, through a banner, a pop-up, or a push notification), or even we will communicate it to your email address when the change in question is significant to your privacy, so that you can review the changes, assess them, and, where appropriate, oppose or unsubscribe from any service or functionality. In any case, we suggest that you review this Privacy and Cookies Policy from time to time in case there are minor changes or we introduce some interactive improvement, taking advantage that you will always find it as a permanent point of information on our Website.

Information About Cookies

We use cookies and similar technologies to facilitate your navigation on the Platform, to know how you interact with Us, and, in certain cases, to be able to show you advertising based on your browsing habits. Please read our Cookies Policy to learn more about the cookies and similar devices that we use, their purpose, and how to manage your preferences, as well as other interesting information.

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